A team of Case Managers is employed in a separate department of the company.
Case Managers are responsible for a variety of tasks including completing disability determinations, determining eligibility for services, enrollment into services, and monitoring the services throughout the year.
Case Managers meet with every client on an annual basis to design a comprehensive plan for services for the coming year that centers on their goals, preferences and independence level. Case Managers continue to monitor the implementation of that plan and quality of services provided by the Adult Services Providers throughout the year. Consumers and their parents or advocates can also request that their Case Managers hold special meetings in order to solve problems and to adjust the program plan in order to better meet the needs of the individual.
Case Managers also provide a variety of resources and referrals to support individuals to find the programs in their communities that best fit their needs.